Privacy Policy

1. Introduction

Dough Boys Pizza Base Company ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (doughboys.co.za) and purchase our products.

This policy complies with the Protection of Personal Information Act (POPIA) No. 4 of 2013.

2. Information We Collect

Personal Information

When you place an order or create an account, we may collect the following information:

• Name and surname
• Email address
• Phone number
• Delivery address
• Payment information (processed securely via third-party payment gateways)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders (confirmation, shipping updates, delivery notifications)
• Processing payments and preventing fraud
• Providing customer support
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Analysing website usage and customer behaviour

4. Legal Basis for Processing

Under POPIA, we process your personal information based on the following lawful grounds:

• Contract performance: Processing your order and fulfilling our obligations
• Consent: Marketing communications and optional features
• Legitimate interests: Fraud prevention, website analytics, and business operations
• Legal compliance: Tax, accounting, and regulatory requirements

5. Information Sharing and Disclosure

We may share your information with the following third parties:

• Payment processors: PayFast, SnapScan, Zapper (for secure payment processing)
• Courier services: CourierMate (for order delivery)
• Accounting software: Xero (for invoicing and financial records)
• Email service providers: For transactional and marketing emails
• Analytics providers: Google Analytics, Microsoft Clarity (for website analytics)

We will never sell your personal information to third parties. All third-party service providers are bound by confidentiality agreements and are required to comply with POPIA.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website, including the ability to add items to your cart.

Types of cookies we use:

• Essential cookies: Required for website functionality (shopping cart, checkout)
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmission
• Secure payment processing via PCI-DSS compliant gateways
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order information: Retained for 7 years for accounting and tax purposes
• Marketing communications: Until you withdraw consent
• Website analytics: Aggregated data may be retained indefinitely

9. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the following rights:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct any inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information (subject to legal obligations)
• Right to object: Object to the processing of your personal information for marketing purposes
• Right to data portability: Request your data in a structured, machine-readable format
• Right to lodge a complaint: Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us at base@doughboys.co.za.

10. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and updates. You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

Please note that you will continue to receive transactional emails related to your orders, even if you unsubscribe from marketing communications.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.

The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: base@doughboys.co.za
Phone: 021 003 4504 / WhatsApp 067 533 1009
Address: 70a Constantia Main Rd, Wynberg, Cape Town, 7800

Information Officer: The business owner, contactable at base@doughboys.co.za

14. Information Regulator

If you have concerns about how we process your personal information, you may lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za